IT Service Desk · AWS Certified Solutions Architect – Associate · AWS Certified Cloud Practitioner
I’m an AWS Certified Solutions Architect – Associate and Cloud Practitioner. I build and deploy hands-on projects on AWS using EC2, S3, VPC, IAM, Docker and monitoring tools. I enjoy automating manual, repetitive work, and I focus on cloud solutions that are reliable, secure and cost-efficient.
KnowFinders is a local-first, multi-agent AI troubleshooting and knowledge platform that transforms internal documentation, logs, screenshots, and operational knowledge into grounded, actionable technical answers. It combines hybrid vector and keyword retrieval, reranking, citation-backed responses, log and screenshot analysis, gap detection, and self-learning memory to continuously improve answer quality. Powered locally by Ollama and Qdrant, KnowFinders is observed end-to-end with Prometheus, Alertmanager, and Grafana, providing visibility into retrieval quality, latency, reliability, error rates, and SLO-based multi-burn-rate alerting.
TypeScript
Node.js
Express
React
Vite
Ollama
Qwen
Qdrant
Tesseract.js
Prometheus
Grafana
SIGNAL LOST
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Deterministic multi-agent orchestration — KB retrieval, general chat fallback, log analysis, screenshot OCR, root-cause analysis, memory and gap learning.
KB-first query router classifies questions into troubleshooting / knowledge / general modes with safe fallback when the KB lacks coverage.
Prometheus + Grafana monitoring for request metrics, AI operation tracking, vector-search latency, error rates and health reporting.
02
Projects
WEBREACT 19
Todoers — Productivity Platform
A cloud-deployed productivity workspace for tasks, planning, goals, focus/Pomodoro, habits, notes, knowledge, insights, search, notifications, themes, and optional calendar/task synchronization.
Deployed on AWS: CloudFront serves the React/Vite frontend from a private S3 origin via OAC; /api/* routes through API Gateway to Lambda with DynamoDB persistence and Cognito authentication.
Single-page reviewer for the AWS Certified Solutions Architect – Associate (SAA-C03) exam, following the official AWS exam blueprint and sourced only from AWS-owned documentation.
SIGNAL LOST
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Deployed on AWS S3 + CloudFront — LocalStorage persistence, no backend.
14 study modules mapped to the SAA-C03 task statements, three exam modes, scored review, architecture flashcards, and progress tracking.
Single-page AWS study hub — short/full practice exams with timer and pause/resume, 13 study modules, flashcards, performance dashboard and exam history.
SIGNAL LOST
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Deployed on AWS S3 static website hosting — browser LocalStorage keeps study progress and exam history without a backend.
13 modules, quick and full exam simulations, readiness scoring, and searchable AWS service flashcards.
Local-first iOS study & exam-prep app — subjects, lessons, flashcards, quizzes, and progress tracking, with AI study-pack generation via on-device Apple Intelligence. No login, no cloud sync, no telemetry.
SIGNAL LOST
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Build with AI generates grounded lessons, flashcards and practice quizzes from source notes.
Ask AI, Apple Notes-style markup, Vision OCR draw-to-text, flashcard review, multi-type exams, progress analytics, and reviewer-pack export/import.
158-test suite covering persistence, grounding/quality guards, Vision OCR, scoring and UI flows.
SwiftUI
SwiftData
Apple Intelligence
FoundationModels
Vision OCR
Xcode
E-COMMERCELIVE
Priviledged Clothing — Streetwear Storefront
Full-stack streetwear e-commerce site with a customer storefront and a custom drag-and-drop admin visual page builder — deployed on Vercel with Supabase as the backend.
SIGNAL LOST
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Vercel + Supabase production stack with PostgreSQL, Auth and Storage.
Visual homepage builder, full storefront flow, catalog management and role-based auth.
Delivered L1/L2 support in a 24/7 enterprise environment across remote, onsite, phone and email channels.
Administered Microsoft Exchange — mailbox trace, mail-flow analysis, NDR troubleshooting, spam-filter review, retention policies and Online Archive enablement.
Managed incidents and service requests under ITIL practice within SLA/KPI targets; published Incident Notifications and Maintenance Advisories during outages.
Active Directory administration — account provisioning, group management, password resets, access control.
Provisioned secure vendor VPN access with Cisco VPN and CyberArk Privileged Access Management.
Implemented approved changes in IBM AS/400 environments; escalated high-severity incidents to Infrastructure, Network and Application teams.
JUL 2023 — NOV 2023HOSPITALITY
One Selah Hotels — IT Staff
Monitored access-point status, internet connectivity and network availability across three hotel properties.
